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Evidence Guide: AHCMER303A - Sell products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCMER303A - Sell products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Engage customer

  1. Customer is approached in a timely and professional manner and in line with enterprise procedures.
  2. Appropriate interpersonal skills are used to engage customer.
  3. Customers are presented with purchase options that address their needs, and assisted to identify their preferred option.
  4. Personal and professional limitations in addressing customer needs are identified, and assistance is sought from appropriate personnel when required.
Customer is approached in a timely and professional manner and in line with enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate interpersonal skills are used to engage customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are presented with purchase options that address their needs, and assisted to identify their preferred option.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal and professional limitations in addressing customer needs are identified, and assistance is sought from appropriate personnel when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sell products and services

  1. Prices and quotations are determined on the advice of appropriate personnel and provided to customer.
  2. Sales are completed in accordance with enterprise requirements and to maximise potential for customer satisfaction.
  3. Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures.
Prices and quotations are determined on the advice of appropriate personnel and provided to customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sales are completed in accordance with enterprise requirements and to maximise potential for customer satisfaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain products

  1. Products are handled and stored safely and efficiently in line with manufacturer, enterprise and Occupational Health and Safety (OHS) guidelines.
  2. Documentation and re-ordering are completed in line with enterprise requirements.
  3. Own sales techniques are reviewed to enhance future sales results.
Products are handled and stored safely and efficiently in line with manufacturer, enterprise and Occupational Health and Safety (OHS) guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation and re-ordering are completed in line with enterprise requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own sales techniques are reviewed to enhance future sales results.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

engage customers

identify the potential for a sale

present purchase options to the customer

provide quotations

complete a sale.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

Required Skills and Knowledge

Required skills

assess initial customer needs

calculate quantities and prices

access and research product information

seek assistance as required

recommend products

encourage repeat business

complete sales

communicate effectively with customers from a range of culturally diverse backgrounds

use literacy skills to read, interpret and follow organisational policies and procedures, follow sequenced written instructions, record accurately and legible information collected and select and apply procedures for a range of tasks

use interpersonal skills to work with and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

customer buying signals

customer requirements in various rural and horticultural settings

how to effectively engage and communicate with a range of customers from culturally diverse backgrounds, and of varying physical and mental abilities

legal requirements in sales environments, particularly Fair Trading, Trade Practices and Sale of Goods legislation, and public liability

sales techniques.

Range Statement

The range statement relates to the unit of competency as a whole.

Products and services may include:

selling products and services in an agricultural, horticultural or land management context including details and documented data of the enterprise's products and services, and relevant government legislation and regulations.